Warranty

WARRANTY

CoolPack warrants all products sold to be free of defects in material or workmanship for a period of two (2) years from the date of purchase unless otherwise specified on the product. 

If a product is found to be defective by CoolPack, in its sole discretion, CoolPack's only responsibility shall be limited to repair or replacement of the defective product.

CoolPack will not be responsible for any costs, losses or damages incurred as a result of loss or use of product.

This warranty is subject to the following limitations in addition to any imposed by virtue of applicable law.

1 - The warranty applies only to CoolPack products and is valid for the original purchaser only.

2 - All products returned to CoolPack for warranty inspection must receive prior return authorization which can be given over the phone or e-mail. If shipping products direct we recommend using a tracked/insured service. CoolPack assumes no responsibility for products during shipment from the customer to our Warranty Department. Shipping charges are not refundable.

Excluded from coverage under this warranty are the following:

• Damage caused by misuse, abuse or neglect.

• Normal wear and tear. 

• Damage caused by anything other than defects in material or workmanship.

• Any and all claims for consequential or incidental damages

3 - All coverage under this warranty is void if any modification, change or alteration has been made to the product that is not specifically authorized in writing by CoolPack.

4 - Repaired or replaced products are covered for the remainder of the original warranty only.

5 - Repaired items will be subject to available parts. We will do our best to match colors and styles but we cannot guarantee that you will receive the exact product back.

6 - All warranty claims must be accompanied by the original purchase receipt from an Authorized CoolPack Dealer. Invoice or charge receipt must clearly identify the dealer.

This warranty is in addition to and does not affect your legal rights under laws.